DoubleYes — Carefully matched. Mutually chosen.
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Support, with context.

The DoubleYes support area is designed to keep member conversations, replies and decisions together without exposing private account information.
Member tickets are not available yetMalcolm Aber confirms that info@doubleyes.eu is monitored for support, privacy requests, legal notices and moderation appeals. Authenticated ticket history will open only after the remaining browser-authentication, legal and provider-evidence gates pass.

Monitored email

Email info@doubleyes.eu. Do not send passwords, payment details, identity documents or unnecessary sensitive profile information. Controlled external receipt/reply and exact-candidate hosted transactional-email worker/crash-recovery acceptance have passed; routable-staging browser sign-in, callback, cookie-refresh, verification-email and redirect-allowlist acceptance remains open.

Authenticated tickets

Verified members will be able to create a ticket, follow its status and continue a conversation from their private workspace. Attachments are not part of the initial ticket implementation.

Privacy and safety access

Use the monitored email for privacy requests, account-access issues, content reports and moderation appeals. Immediate danger should be reported to the relevant local emergency service.

Safety guidanceQuestions answered